.ticket-status-switcher[data-v-5e0668b6]{gap:2px}.status-box[data-v-5e0668b6],.ticket-status-switcher[data-v-5e0668b6]{-webkit-box-align:center;-ms-flex-align:center;align-items:center;display:-webkit-box;display:-ms-flexbox;display:flex}.status-box[data-v-5e0668b6]{-webkit-box-pack:center;-ms-flex-pack:center;background-position:50%;background-size:100% 100%;color:#fff;cursor:pointer;font-size:.9rem;justify-content:center;max-width:120px;min-width:80px;overflow:hidden;padding:4px 12px;text-overflow:ellipsis;-webkit-transition:all .3s ease;transition:all .3s ease;white-space:nowrap}.status-box.active[data-v-5e0668b6],.status-box.highlight[data-v-5e0668b6]{background-position:50%}.status-box[data-v-5e0668b6]:first-child{border-bottom-left-radius:20px;border-top-left-radius:20px}.status-box[data-v-5e0668b6]:last-child{border-bottom-right-radius:20px;border-top-right-radius:20px}.tabMenu{border-bottom:1px solid #e8e8e8;display:-webkit-box;display:-ms-flexbox;display:flex;margin-bottom:16px}.tabMenu button{background-color:transparent;border:none;border-bottom:2px solid transparent;color:rgba(0,0,0,.85);cursor:pointer;font-size:14px;padding:12px 16px;-webkit-transition:color .3s,border-bottom .3s;transition:color .3s,border-bottom .3s}.tabMenu button:hover{color:#40a9ff}.tabMenu button.active{border-bottom:2px solid #1890ff;color:#1890ff}.mail-warning{-webkit-box-orient:vertical;-webkit-box-direction:normal;-webkit-box-align:center;-ms-flex-align:center;-webkit-box-pack:center;-ms-flex-pack:center;align-items:center;background-color:#f0f0f0;border-radius:5px;display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex-direction:column;flex-direction:column;justify-content:center;margin-bottom:10px;padding:10px}.mail-warning .text{color:red;font-size:14px;font-weight:600}.mail-warning .link{color:#4e8cff;cursor:pointer;font-size:14px;font-weight:600}#awaiting-message-details .ant-select{width:100%}#awaiting-message-details .information-banner{-webkit-box-align:center;-ms-flex-align:center;align-items:center;background-color:#e6f7ff;border:1px solid #91d5ff;border-radius:4px;color:#1890ff;display:-webkit-box;display:-ms-flexbox;display:flex;font-weight:700;margin-bottom:10px;padding:10px}#awaiting-message-details .information-banner i{margin-right:10px}#awaiting-message-details .information-banner a{color:#1890ff;cursor:pointer;margin-left:5px;text-decoration:underline}#awaiting-message-details .information-banner a:hover{color:#40a9ff}#awaiting-message-details .ticket-status-wrapper{-webkit-box-pack:justify;-ms-flex-pack:justify;-webkit-box-align:center;-ms-flex-align:center;align-items:center;background:#fff;display:-webkit-box;display:-ms-flexbox;display:flex;justify-content:space-between;padding:5px}#awaiting-message-details .ticket-message{-webkit-box-orient:vertical;-webkit-box-direction:normal;background:#fff;border-left:5px solid pink;display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex-direction:column;flex-direction:column;gap:10px;padding:20px!important}#awaiting-message-details .actions{-webkit-box-pack:end;-ms-flex-pack:end;display:-webkit-box;display:-ms-flexbox;display:flex;gap:10px;justify-content:flex-end;margin-top:10px}#awaiting-message-details .user-info-profile{-webkit-box-pack:center;-ms-flex-pack:center;background-color:#fff;border:1px solid #f1f4f7;border-radius:8px;cursor:pointer;justify-content:center;padding:10px}#awaiting-message-details .user-info-profile,#awaiting-message-details .user-info-profile .profile-header{-webkit-box-align:center;-ms-flex-align:center;align-items:center;display:-webkit-box;display:-ms-flexbox;display:flex}#awaiting-message-details .user-info-profile .profile-header{gap:10px;width:100%}#awaiting-message-details .user-info-profile .profile-header:hover .contact-profile-fullname{text-decoration:underline}#awaiting-message-details .user-info-profile .profile-header .contact-profile-info{-webkit-box-orient:vertical;-webkit-box-direction:normal;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex-direction:column;flex-direction:column;gap:5px}#awaiting-message-details .user-info-profile .profile-header .contact-profile-info .contact-profile-fullname{font-size:16px;font-weight:700}#awaiting-message-details .user-info-profile .profile-header .contact-profile-info .platform-info{-webkit-box-orient:vertical;-webkit-box-direction:normal;color:#8c8c8c;display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex-direction:column;flex-direction:column;font-size:12px;font-weight:500;gap:2px}#awaiting-message-details .user-info-profile .profile-header .contact-profile-info .platform-info .platform-name{-webkit-box-align:center;-ms-flex-align:center;align-items:center;display:-webkit-box;display:-ms-flexbox;display:flex;gap:10px}#awaiting-message-details .user-info-profile .profile-header .contact-profile-info .platform-info .platform-name:hover{cursor:pointer;text-decoration:underline}#awaiting-message-details .user-info-profile .profile-header .contact-profile-info .platform-info .platform-name .value-item{-webkit-box-align:center;-ms-flex-align:center;align-items:center;display:-webkit-box;display:-ms-flexbox;display:flex;gap:5px}#awaiting-message-details .user-info-profile .profile-header .contact-profile-info .platform-info .platform-name .value-item .material-icons{font-size:16px}#awaiting-message-details .user-info-profile .profile-header .contact-profile-info .platform-info .platform-icon-wrapper{-webkit-box-align:center;-ms-flex-align:center;align-items:center;display:-webkit-box;display:-ms-flexbox;display:flex;gap:5px}#awaiting-message-details .user-info-profile .profile-header .contact-profile-info .platform-info .platform-icon-wrapper .option-icon{height:16px;width:16px}#awaiting-message-details .user-info-profile .profile-header .contact-profile-info .platform-info .whatsapp-number{color:#007bff;cursor:pointer;text-decoration:underline}#awaiting-message-details .navigation-buttons{-webkit-box-pack:justify;-ms-flex-pack:justify;display:-webkit-box;display:-ms-flexbox;display:flex;justify-content:space-between;margin-top:10px}#awaiting-message-details .navigation-buttons .keyboard-shortcut{-webkit-box-pack:center;-ms-flex-pack:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;background-color:#f1f1f1;border:1px solid #ccc;border-radius:5px;color:#000;display:-webkit-box;display:-ms-flexbox;display:flex;font-size:.8rem;font-weight:700;height:19px;justify-content:center;margin-right:3px;overflow:hidden;padding:2px 5px;width:-webkit-max-content;width:-moz-max-content;width:max-content}#awaiting-message-details .form-content{max-height:500px;overflow:scroll}#awaiting-message-details .responses-container{max-height:400px;overflow-y:auto;padding-right:10px}#awaiting-message-details .no-responses{-webkit-box-align:center;-ms-flex-align:center;-webkit-box-pack:center;-ms-flex-pack:center;align-items:center;background-color:#fff3cd;border:1px solid #ffeeba;border-radius:8px;color:red;display:-webkit-box;display:-ms-flexbox;display:flex;font-size:16px;font-weight:700;justify-content:center;padding:20px}#awaiting-message-details .no-responses i{margin-right:10px}#awaiting-message-details .ticket-response{background-color:#fff;border:1px solid #e0e0e0;border-radius:8px;-webkit-box-shadow:0 2px 4px rgba(0,0,0,.1);box-shadow:0 2px 4px rgba(0,0,0,.1);margin-bottom:16px;padding:16px;-webkit-transition:-webkit-box-shadow .3s;transition:-webkit-box-shadow .3s;transition:box-shadow .3s;transition:box-shadow .3s,-webkit-box-shadow .3s}#awaiting-message-details .ticket-response:hover{-webkit-box-shadow:0 4px 8px rgba(0,0,0,.2);box-shadow:0 4px 8px rgba(0,0,0,.2)}#awaiting-message-details .ticket-response .response-header{-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;margin-bottom:12px}#awaiting-message-details .ticket-response .response-header,#awaiting-message-details .ticket-response .response-header .user{-webkit-box-align:center;-ms-flex-align:center;align-items:center;display:-webkit-box;display:-ms-flexbox;display:flex}#awaiting-message-details .ticket-response .response-header .user .user-name{color:#333;font-weight:700;margin-left:8px}#awaiting-message-details .ticket-response .response-header .response-date{color:#999;font-family:Arial,sans-serif;font-size:12px;font-weight:700}#awaiting-message-details .ticket-response .response-content{color:#555;font-size:14px}.status-title{white-space:nowrap}.warning-icon{color:#ff6b6b;cursor:pointer;font-size:20px;margin-left:10px;margin-top:2px;-webkit-transition:all .3s ease;transition:all .3s ease}.warning-icon:hover{-webkit-transform:scale(1.1);transform:scale(1.1)}.action-button-tickets{-webkit-box-align:center;-ms-flex-align:center;-webkit-box-pack:center;-ms-flex-pack:center;align-items:center;background:var(--color-bg-neutral-default);border:1px solid var(--border-neutral-default);border-radius:40px;cursor:pointer;display:-webkit-box;display:-ms-flexbox;display:flex;height:30px;justify-content:center;line-height:0;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;width:30px}.action-button-tickets.voice-speech{-webkit-animation-duration:1s;animation-duration:1s;-webkit-animation-iteration-count:infinite;animation-iteration-count:infinite;-webkit-animation-name:voiceSpeakAnimation;animation-name:voiceSpeakAnimation}.action-button-tickets.primary{background:var(--primary-default-button-color)!important;border:1px solid var(--primary-default-button-color)!important}.action-button-tickets.primary .material-icons{color:#fff!important}.action-button-tickets.primary svg>g>path{fill:#fff!important}.action-button-tickets .material-icons,.action-button-tickets.send .material-icons{font-size:18px}.action-button-tickets .material-icons{color:var(--primary-default-button-color)}.action-button-tickets svg>g>path{fill:var(--primary-default-button-color)!important}#awaitingTickets .ticket-transactions{-webkit-box-align:center;-ms-flex-align:center;align-items:center;display:-webkit-box;display:-ms-flexbox;display:flex;gap:10px}#awaitingTickets .ticket-transactions .btnAction{background:none;border:none}#awaitingTickets .ticket-select{width:100%}#awaitingTickets .ticket-select .ant-select-selection{border-color:transparent!important}#awaitingTickets .custom-table{background-color:#fff;border-radius:6px;padding:10px 20px}#awaitingTickets .ant-table-column-sorters,#awaitingTickets .ant-table-header-column{width:100%}#awaitingTickets .ant-table-header-column{padding:0 10px}#awaitingTickets .ant-table-placeholder,#awaitingTickets .ant-table-small,#awaitingTickets .table-custom{border:none}#awaitingTickets .ant-table-body td{border-bottom:none;color:#181c32;font-size:12px;font-weight:300;padding:0 8px!important}#awaitingTickets .ant-table-body th{border-bottom:none;border-right:1px solid #ebedf3;padding:0!important}#awaitingTickets .ant-table-body th:last-child{border-right:none}#awaitingTickets .ant-table-body tbody td{border-right:1px solid #ebedf3}#awaitingTickets .ant-table-body tbody td:last-child{border-right:none}#awaitingTickets .ant-table-column-title{color:#181c32;font-family:Poppins;font-size:13px;font-weight:300;white-space:nowrap}#awaitingTickets .actionButton{border:none;-webkit-box-shadow:none;box-shadow:none}.userInfo{font-family:Poppins}.waiting-ticket-messages{max-height:550px!important}.btnPerPagePopover .ant-popover-inner-content{padding:0}.btnPerPagePopover .page-options{-webkit-box-orient:vertical;-webkit-box-direction:normal;-webkit-box-align:center;-ms-flex-align:center;align-items:center;display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex-direction:column;flex-direction:column}.btnPerPagePopover .page-options .item{cursor:pointer;min-width:150px;padding:10px}.btnPerPagePopover .page-options .item .value{padding:10px}.btnPerPagePopover .page-options .item:hover{background:var(--color-bg-hover)}#ticket-history{-webkit-box-orient:vertical;-ms-flex-direction:column;flex-direction:column}#ticket-history,#ticket-history #visitor-history-row{-webkit-box-direction:normal;display:-webkit-box;display:-ms-flexbox;display:flex;gap:10px}#ticket-history #visitor-history-row{-webkit-box-orient:horizontal;-webkit-box-pack:justify;-ms-flex-pack:justify;-ms-flex-direction:row;flex-direction:row;-ms-flex-wrap:wrap;flex-wrap:wrap;height:auto;justify-content:space-between;min-height:30px}#ticket-history #visitor-history-row .right{display:-webkit-box;display:-ms-flexbox;display:flex;gap:10px}#ticket-history #visitor-history-row .right .rate-wrapper{background:#fff}#ticket-history .pagination-toolbar{gap:10px}#ticket-history .pagination-toolbar,#ticket-history .pagination-toolbar .btnPerPage{-webkit-box-align:center;-ms-flex-align:center;align-items:center;display:-webkit-box;display:-ms-flexbox;display:flex}#ticket-history .pagination-toolbar .btnPerPage{gap:3px}#ticket-history .pagination-toolbar .btnPerPage svg,#ticket-history .pagination-toolbar .btnPerPage svg path{fill:var(--color-text-default)}#ticket-history .pagination-toolbar .btnPerPage:hover svg,#ticket-history .pagination-toolbar .btnPerPage:hover svg path{fill:var(--color-text-primary-default)}#ticket-history .custom-input input,#ticket-history .custom-input select,#ticket-history .custom-input ul{background-color:#fff;border:1px solid var(--color-border-default);border-radius:6px!important;height:30px}#ticket-history .custom-input ul{-webkit-box-align:center;-ms-flex-align:center;-webkit-box-pack:center;-ms-flex-pack:center;align-items:center;display:-webkit-box;display:-ms-flexbox;display:flex;font-size:14px;justify-content:center;padding:4px 8px}#ticket-history .userInfo{font-family:Poppins}#ticket-history .userInfo.first{color:#3699ff;font-size:16px;font-weight:500;line-height:1;padding-top:15px}#ticket-history .userInfo.sec{color:#181c32;font-size:14px;font-weight:300}#ticket-history .custom-table{background-color:#fff;border-radius:6px;overflow-y:auto;padding:10px 20px}#ticket-history .ant-table-column-sorters,#ticket-history .ant-table-header-column{width:100%}#ticket-history .ant-table-header-column{padding:0 10px}#ticket-history .ant-table-placeholder,#ticket-history .ant-table-small,#ticket-history .table-custom{border:none}#ticket-history .ant-table-body td{border-bottom:none;color:#181c32;font-size:12px;font-weight:300;padding:0 8px!important}#ticket-history .ant-table-body th{border-bottom:none;border-right:1px solid #ebedf3;padding:0!important}#ticket-history .ant-table-body th:last-child{border-right:none}#ticket-history .ant-table-body tbody td{border-right:1px solid #ebedf3}#ticket-history .ant-table-body tbody td:last-child{border-right:none}#ticket-history .ant-table-column-title{color:#181c32;font-family:Poppins;font-size:13px;font-weight:300;white-space:nowrap}#ticket-history .actionButton{border:none;-webkit-box-shadow:none;box-shadow:none}.tickets-messages-history{height:550px!important}.ticket-filter-toolbar[data-v-f4191c7c]{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%}.ticket-filter-toolbar .ticket-filter-toolbar[data-v-f4191c7c]{margin-bottom:10px}.ticket-filter-toolbar .common-filter-tool[data-v-f4191c7c]{border-bottom:none;overflow:hidden;padding:0}.ticket-filter-toolbar .common-filter-tool .channel-picker-inline .groups[data-v-f4191c7c]{max-height:300px!important}.ticket-filter-toolbar .common-filter-tool .filters[data-v-f4191c7c]{overflow-x:auto;overflow-y:hidden;scrollbar-width:none}.ticket-filter-toolbar .common-filter-tool .add-button[data-v-f4191c7c]{border:1px dashed var(--color-border-default);border-radius:20px;font-size:12px;font-weight:600;line-height:24px;margin:unset!important;min-width:-webkit-fit-content;min-width:-moz-fit-content;min-width:fit-content;padding:1px 5px!important}.ticket-filter-toolbar .common-filter-tool .add-button .material-icons[data-v-f4191c7c]{font-size:15px;margin-right:3px}.ticket-filter-toolbar .common-filter-tool .clear-preview[data-v-f4191c7c]{font-size:12px;font-weight:600;line-height:24px}.ticket-filter-toolbar .common-filter-tool .clear-preview .material-icons[data-v-f4191c7c]{font-size:15px;margin-right:3px}.ticket-filter-toolbar .common-filter-tool .filter-wrapper-preview[data-v-f4191c7c]{background:#fff;border:1px solid var(--color-border-default);border-radius:20px;color:#000;padding:1px 5px!important}.ticket-filter-toolbar .common-filter-tool .filter-wrapper-preview .filter-value-text[data-v-f4191c7c]{color:#22272d;font-size:12px;font-weight:600;line-height:24px}.ticket-filter-toolbar .common-filter-tool .filter-wrapper-preview .material-icons[data-v-f4191c7c]{margin-right:3px}.active-filters[data-v-f4191c7c]{display:-webkit-box;display:-ms-flexbox;display:flex;gap:5px;overflow-x:auto;overflow-y:hidden;padding:10px 0}.active-filters[data-v-f4191c7c]::-webkit-scrollbar{display:none}.active-filters .clear-active-filter[data-v-f4191c7c]{-webkit-box-align:center;-ms-flex-align:center;-webkit-box-pack:center;-ms-flex-pack:center;align-items:center;background-color:#000;border-radius:16px;color:#fff;cursor:pointer;display:-webkit-box;display:-ms-flexbox;display:flex;height:30px;justify-content:center;padding:7px;width:-webkit-max-content;width:-moz-max-content;width:max-content}.active-filters .active-filter-group[data-v-f4191c7c]{display:-webkit-box;display:-ms-flexbox;display:flex;gap:5px;height:40px}.active-filters .active-filter[data-v-f4191c7c]{-webkit-box-align:center;-ms-flex-align:center;align-items:center;background-color:#fff;border:1px solid #d2d2d2;border-radius:16px;display:-webkit-box;display:-ms-flexbox;display:flex;height:30px;padding:10px 0 10px 10px;position:relative;width:-webkit-max-content;width:-moz-max-content;width:max-content}.active-filters .active-filter .remove-filter[data-v-f4191c7c]{background-color:#fff;border-radius:50%;color:#d2d2d2;cursor:pointer;font-size:15px;font-weight:900;margin-left:5px;padding:0 5px}.ticket-column-card[data-v-fc51eb36]{background:linear-gradient(135deg,#f4f6f8,#e0e4ea);border-radius:8px;height:calc(100vh - 250px);overflow:hidden;width:300px}.ticket-column-card .column-content[data-v-fc51eb36]{-webkit-box-orient:vertical;-webkit-box-direction:normal;display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex-direction:column;flex-direction:column;height:100%}.ticket-column-card .column-header[data-v-fc51eb36]{background-color:#fff;background:linear-gradient(135deg,#ff9a9e,#fad0c4);border-radius:4px 4px 0 0;-webkit-box-shadow:0 2px 4px rgba(0,0,0,.1);box-shadow:0 2px 4px rgba(0,0,0,.1);padding:20px 10px 10px;position:relative}.ticket-column-card .column-header h3[data-v-fc51eb36]{color:#333;font-size:16px;margin:0;text-align:center}.ticket-column-card .column-header .select-all-checkbox[data-v-fc51eb36]{cursor:pointer;position:absolute;right:10px;top:10px}.ticket-column-card .column-header .select-all-checkbox input[type=checkbox][data-v-fc51eb36]{height:18px;width:18px}.ticket-column-card .tickets-list[data-v-fc51eb36]{-webkit-box-flex:1;-ms-flex-positive:1;background:-webkit-gradient(linear,left top,left bottom,from(#d3d6dc),to(#fff));background:linear-gradient(180deg,#d3d6dc,#fff);border-radius:0 0 4px 4px;flex-grow:1;min-height:50px;overflow-y:auto;padding:10px}.ticket-column-card .tickets-list .ticket-drag[data-v-fc51eb36]{height:100%;width:100%}.ticket-column-card .tickets-list .ticket-item[data-v-fc51eb36]{background-color:#fff;border:1px solid #e0e0e0;border-radius:4px;cursor:pointer;margin-bottom:8px;padding:10px;position:relative;-webkit-transition:background-color .3s;transition:background-color .3s}.ticket-column-card .tickets-list .ticket-item[data-v-fc51eb36]:hover{background-color:#f0f0f0}.ticket-column-card .tickets-list .ticket-item .ticket-select-checkbox[data-v-fc51eb36]{cursor:pointer;left:10px;opacity:0;position:absolute;top:10px;-webkit-transition:opacity .3s ease;transition:opacity .3s ease}.ticket-column-card .tickets-list .ticket-item .ticket-select-checkbox input[type=checkbox][data-v-fc51eb36]{height:18px;width:18px}.ticket-column-card .tickets-list .ticket-item .ticket-select-checkbox input[data-v-fc51eb36]:checked,.ticket-column-card .tickets-list .ticket-item.selection-mode .ticket-select-checkbox[data-v-fc51eb36],.ticket-column-card .tickets-list .ticket-item:hover .ticket-select-checkbox[data-v-fc51eb36]{opacity:1}.ticket-column-card .tickets-list .ticket-item .ticket-content[data-v-fc51eb36]{-webkit-box-pack:justify;-ms-flex-pack:justify;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;display:-webkit-box;display:-ms-flexbox;display:flex;justify-content:space-between;padding-left:35px}.ticket-column-card .tickets-list .ticket-item .ticket-content .ticket-details[data-v-fc51eb36]{-webkit-box-orient:vertical;-webkit-box-direction:normal;display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex-direction:column;flex-direction:column;gap:4px}.ticket-column-card .tickets-list .ticket-item .ticket-content .ticket-details span[data-v-fc51eb36]{-webkit-box-align:center;-ms-flex-align:center;align-items:center;display:-webkit-box;display:-ms-flexbox;display:flex;gap:4px}.ticket-column-card .tickets-list .ticket-item .ticket-content .ticket-details span .material-icons[data-v-fc51eb36]{color:#777;font-size:14px}.ticket-column-card .tickets-list .ticket-item .ticket-content .ticket-details .ticket-subject[data-v-fc51eb36]{color:#555;font-size:14px;font-weight:600}.ticket-column-card .tickets-list .ticket-item .ticket-content .ticket-details .ticket-assigned[data-v-fc51eb36],.ticket-column-card .tickets-list .ticket-item .ticket-content .ticket-details .ticket-date[data-v-fc51eb36],.ticket-column-card .tickets-list .ticket-item .ticket-content .ticket-details .ticket-email[data-v-fc51eb36],.ticket-column-card .tickets-list .ticket-item .ticket-content .ticket-details .ticket-person[data-v-fc51eb36],.ticket-column-card .tickets-list .ticket-item .ticket-content .ticket-details .ticket-phone[data-v-fc51eb36],.ticket-column-card .tickets-list .ticket-item .ticket-content .ticket-details .ticket-subject[data-v-fc51eb36],.ticket-column-card .tickets-list .ticket-item .ticket-content .ticket-details .ticket-type[data-v-fc51eb36]{color:#777;font-size:12px}.ticket-column-card .tickets-list .ticket-item .ticket-content .ticket-details .ticket-assigned[data-v-fc51eb36],.ticket-column-card .tickets-list .ticket-item .ticket-content .ticket-details .ticket-person[data-v-fc51eb36]{color:#333;font-weight:500}.ticket-column-card .tickets-list .ticket-item .ticket-content .ticket-status[data-v-fc51eb36]{background-color:#d1e7dd;border-radius:12px;color:#0f5132;font-size:12px;padding:2px 6px}.ticket-column-card .ghost[data-v-fc51eb36]{opacity:.4}.ticket-column-card .chosen[data-v-fc51eb36]{border:2px solid #1890ff}.list-move[data-v-fc51eb36]{-webkit-transition:-webkit-transform .5s;transition:-webkit-transform .5s;transition:transform .5s;transition:transform 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.scroll-left-task{left:150px!important;z-index:1}.ticket-kanban-board::-webkit-scrollbar{display:none;height:0}.ticket-kanban-board .drag-container,.ticket-kanban-board .supsis-draggable{display:-webkit-box;display:-ms-flexbox;display:flex;gap:10px;height:100%}.voice-assistant-modal .voice-assistant-content[data-v-434438d2]{text-align:center}.voice-assistant-modal .voice-assistant-content h2[data-v-434438d2]{font-size:24px;margin-bottom:20px}.voice-assistant-modal .voice-assistant-content p[data-v-434438d2]{font-size:16px;margin-bottom:20px}.voice-assistant-modal .voice-assistant-content ul[data-v-434438d2]{list-style:none;padding:0}.voice-assistant-modal .voice-assistant-content ul li[data-v-434438d2]{font-size:16px;margin:10px 0}.voice-assistant-modal .voice-assistant-content ul li i[data-v-434438d2]{margin-right:8px}.voice-assistant-modal .voice-assistant-content .voice-commands[data-v-434438d2]{background-color:#f0f8ff;border-radius:8px;margin:20px 0;padding:20px}.voice-assistant-modal .voice-assistant-content .voice-commands h3[data-v-434438d2]{font-size:20px;margin-bottom:10px}.voice-assistant-modal .voice-assistant-content .voice-commands ul li[data-v-434438d2]{font-size:16px;margin:5px 0}.voice-assistant-modal .voice-assistant-content .voice-commands ul li[data-v-434438d2]:before{content:"🔹";margin-right:8px}.voice-assistant-modal .voice-assistant-content .assistant-animation[data-v-434438d2]{margin-top:20px}.voice-assistant-modal .voice-assistant-content .assistant-animation img[data-v-434438d2]{height:auto;max-width:100%}.voice-assistant-modal .ant-modal{width:90vw!important}.voice-assistant-modal .title{-webkit-box-align:center;-ms-flex-align:center;align-items:center;color:var(--color-text-strong-default);display:-webkit-box;display:-ms-flexbox;display:flex;font-size:24px;font-weight:700;gap:5px;line-height:32px}.voice-assistant-modal .title h2{margin:0!important}.voice-assistant-modal .title img{height:40px;width:40px}.voice-assistant-modal .manual-main-content{display:-webkit-box;display:-ms-flexbox;display:flex;gap:20px}.column-selector[data-v-6bc88910]{-webkit-box-orient:vertical;-webkit-box-direction:normal;display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex-direction:column;flex-direction:column;max-height:80vh;min-height:400px}.column-selector .columns-container[data-v-6bc88910]{-webkit-box-flex:1;display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex:1;flex:1;gap:20px;height:100%}.column-selector .column-group[data-v-6bc88910]{-webkit-box-flex:1;-webkit-box-orient:vertical;-webkit-box-direction:normal;background:#f8f9fa;border-radius:8px;display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex:1;flex:1;-ms-flex-direction:column;flex-direction:column;min-width:250px;padding:16px}.column-selector .column-title[data-v-6bc88910]{color:#2d3748;font-size:16px;font-weight:600;margin-bottom:16px;padding:0 8px}.column-selector .fields-scroll-container[data-v-6bc88910]{-webkit-box-flex:unset;-ms-flex:unset;flex:unset;height:400px;overflow-y:auto;padding:0 8px}.column-selector .fields-scroll-container[data-v-6bc88910]::-webkit-scrollbar{width:6px}.column-selector .fields-scroll-container[data-v-6bc88910]::-webkit-scrollbar-track{background:#f1f1f1;border-radius:3px}.column-selector .fields-scroll-container[data-v-6bc88910]::-webkit-scrollbar-thumb{background:#cbd5e0;border-radius:3px}.column-selector .fields-scroll-container[data-v-6bc88910]::-webkit-scrollbar-thumb:hover{background:#a0aec0}.column-selector .field-item[data-v-6bc88910]{-webkit-box-align:center;-ms-flex-align:center;align-items:center;background:#fff;border-radius:6px;display:-webkit-box;display:-ms-flexbox;display:flex;margin-bottom:8px;padding:10px;-webkit-transition:all .2s ease;transition:all .2s ease}.column-selector .field-item[data-v-6bc88910]:hover{background:#edf2f7}.column-selector .field-item .field-label[data-v-6bc88910]{color:#4a5568;font-size:14px;margin-left:12px}.column-selector .vertical-divider[data-v-6bc88910]{background-color:#e2e8f0;margin:16px 0;width:1px}.column-selector .actions[data-v-6bc88910]{-webkit-box-pack:end;-ms-flex-pack:end;border-top:1px solid #e2e8f0;display:-webkit-box;display:-ms-flexbox;display:flex;gap:12px;justify-content:flex-end;margin-top:20px;padding:16px}:deep(.custom-switch).ant-switch-checked[data-v-6bc88910]{background-color:#4a5568}.ticket-list{-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;gap:10px}.ticket-list,.ticket-list .bulk-action-bar{display:-webkit-box;display:-ms-flexbox;display:flex}.ticket-list .bulk-action-bar{-webkit-box-pack:justify;-ms-flex-pack:justify;-webkit-box-align:center;-ms-flex-align:center;align-items:center;background-color:#f8f8f8;border-bottom:1px solid #ccc;justify-content:space-between;padding:10px}.ticket-list .bulk-action-bar .selected-count{font-weight:700}.ticket-list .bulk-action-bar .bulk-actions{display:-webkit-box;display:-ms-flexbox;display:flex;gap:10px}.ticket-list .bulk-action-bar .bulk-actions .bulk-action-button{-webkit-box-align:center;-ms-flex-align:center;align-items:center;display:-webkit-box;display:-ms-flexbox;display:flex;gap:5px}.ticket-list .bulk-action-bar .bulk-actions .bulk-action-button .keyboard-shortcut{background-color:#f1f1f1;border:1px solid #ccc;border-radius:5px;color:#000;font-size:.8rem;font-weight:700;padding:2px 5px}.ticket-list .toolbar-container{-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;margin-bottom:10px}.ticket-list .toolbar-container,.ticket-list .toolbar-container .keyboard-shortcut{-webkit-box-align:center;-ms-flex-align:center;align-items:center;display:-webkit-box;display:-ms-flexbox;display:flex}.ticket-list .toolbar-container .keyboard-shortcut{-webkit-box-pack:center;-ms-flex-pack:center;background-color:#f1f1f1;border:1px solid #ccc;border-radius:5px;color:#000;font-size:.8rem;font-weight:700;height:19px;justify-content:center;margin-right:3px;overflow:hidden;padding:2px 5px;width:-webkit-max-content;width:-moz-max-content;width:max-content}.ticket-list .agent-cell{-webkit-box-align:center;-ms-flex-align:center;align-items:center;cursor:pointer;display:-webkit-box;display:-ms-flexbox;display:flex}.ticket-list .agent-cell .agent-name{margin-left:8px}.ticket-list .assign-link{color:#3699ff;cursor:pointer}.ticket-list .assign-link:hover{text-decoration:underline}.ticket-list .chip{border-radius:16px;color:#fff;display:inline-block;font-size:12px;font-weight:600;padding:5px 10px;text-align:center}.ticket-list .chip.resolved{background-color:#4caf50}.ticket-list .chip.unresolved{background-color:#ff9800}.ticket-list .chip.instagram-comment{border:1px solid #ff5722;color:#ff5722}.ticket-list .chip.instagram-mention{border:1px solid #3f51b5;color:#3f51b5}.ticket-list .chip.page-comment{border:1px solid #009688;color:#009688}.ticket-list .chip.offline-message{border:1px solid #e7097f;color:#e7097f}.ticket-list .ticket-transactions{-webkit-box-align:center;-ms-flex-align:center;align-items:center;display:-webkit-box;display:-ms-flexbox;display:flex;gap:10px}.ticket-list .ticket-transactions .btnAction{background:none;border:none}.ticket-list .ticket-select{width:100%}.ticket-list .ticket-select .ant-select-selection{border-color:transparent!important}.ticket-list .custom-table{background-color:#fff;border-radius:6px;padding:10px 20px}.ticket-list .actionButton{border:none;-webkit-box-shadow:none;box-shadow:none}.ticket-list .view-switcher{-webkit-box-align:center;-ms-flex-align:center;align-items:center}.ticket-list .view-switcher,.ticket-list .view-switcher .supsis-button-group{display:-webkit-box;display:-ms-flexbox;display:flex}.ticket-list .view-switcher .supsis-button-group .supsis-button:first-child{border-bottom-right-radius:0;border-top-right-radius:0}.ticket-list .view-switcher .supsis-button-group .supsis-button:last-child{border-bottom-left-radius:0;border-top-left-radius:0;margin-left:-1px}.ticket-list .view-switcher .supsis-button-group .supsis-button i{font-size:14px}.userInfo.first{color:#3699ff;font-size:16px;font-weight:500;line-height:1;padding-top:15px}.userInfo.sec{color:#181c32;font-size:14px;font-weight:300}.waiting-ticket-messages{max-height:300px!important;overflow:scroll}#ticket-response .actions{-webkit-box-pack:end;-ms-flex-pack:end;border-top:1px solid var(--color-border-default);display:-webkit-box;display:-ms-flexbox;display:flex;gap:10px;justify-content:flex-end;margin-top:5px;padding:5px}.agent-picker-modal .ant-modal-content{padding:20px}.column-settings-modal .ant-modal-content{width:600px!important}#create-form___BV_modal_body_{overflow-y:none}#ticket-forwarding .saveBtn{-ms-flex-item-align:end;align-self:flex-end;margin-left:13px!important}#TicketSettings[data-v-6dedebc2]{color:#333;font-family:Arial,sans-serif}#TicketSettings .tabs[data-v-6dedebc2]{-webkit-box-pack:justify;-ms-flex-pack:justify;border-bottom:2px solid #f1f1f1;display:-webkit-box;display:-ms-flexbox;display:flex;justify-content:space-between;margin-bottom:20px}#TicketSettings .tabs button[data-v-6dedebc2]{-webkit-box-flex:1;background:none;border:none;cursor:pointer;-ms-flex:1;flex:1;font-size:16px;outline:none;padding:10px 0;text-align:center;-webkit-transition:all .3s ease;transition:all .3s ease}#TicketSettings .tabs button[data-v-6dedebc2]:hover{background:#f9f9f9}#TicketSettings .tabs button.active[data-v-6dedebc2]{border-bottom:2px solid #007bff;color:#007bff;font-weight:700}.align-items-end{-webkit-box-align:center!important;-ms-flex-align:center!important;align-items:center!important}#ticket-component[data-v-11a31610]{-webkit-box-orient:vertical;-webkit-box-direction:normal;display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex-direction:column;flex-direction:column;height:100%}#ticket-component .route-page-content[data-v-11a31610]{-webkit-box-flex:1;display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex:1;flex:1}#ticket-component .position-relative[data-v-11a31610]{-webkit-box-flex:1;-ms-flex:1;flex:1;padding-top:20px;width:100%}#ticket-component #time-select[data-v-11a31610],#ticket-component #topic-select[data-v-11a31610]{background-color:#f3f6f9;border:none;border-radius:6px;color:#3699ff;font-family:Poppins;font-size:12px;font-weight:bolder;min-width:130px;padding:3px 10px}#ticket-component .selected-link[data-v-11a31610]{border:none;border-bottom:2px solid #03a9f4;border-radius:initial;color:#03a9f4;margin-right:4px}#ticket-component svgIcon[data-v-11a31610]{fill:#03a9f4}#ticket-component svgIconTabChange[data-v-11a31610]{fill:#808184}#ticket-component .menu-button[data-v-11a31610]{-webkit-box-align:center;-ms-flex-align:center;-webkit-box-pack:center;-ms-flex-pack:center;align-items:center;border:none;display:-webkit-box;display:-ms-flexbox;display:flex;gap:1px;justify-content:center;margin-right:4px}#ticket-component .menu-button-base[data-v-11a31610]{background:transparent!important}#ticket-component .custom-checkbox2[data-v-11a31610]{background-color:#f3f6f9;border-radius:6px;color:#1e1e2d;cursor:pointer;font-family:Poppins;font-size:12px;font-weight:400;max-width:120px;overflow:hidden;padding:4px 6px;text-overflow:ellipsis;white-space:nowrap;width:120px}#ticket-component .chatListSettingContainer[data-v-11a31610]{-webkit-box-pack:left;-ms-flex-pack:left;display:-webkit-box;display:-ms-flexbox;display:flex;justify-content:left;margin-top:2px;position:absolute;width:40%;z-index:50}#ticket-component .chatListSettingContainer div[data-v-11a31610]{margin-right:10px}#ticket-component #buttons[data-v-11a31610]{-webkit-box-pack:end;-ms-flex-pack:end;display:-webkit-box;display:-ms-flexbox;display:flex;gap:7px;justify-content:flex-end}